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Privacy Policy

Last updated: 19/06/2026

This Privacy Policy explains how Nineteen Golf Club (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit our website at nineteengolfclub.com, make an enquiry or booking, sign up to our newsletter, or otherwise interact with us. It also explains your rights under UK data protection law.

We are committed to protecting your privacy and handling your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Nineteen Golf Club is the data controller responsible for your personal data.

  • Address: Stoughton Grange, Gartree Road, Oadby, Leicestershire, LE2 2FB
  • Email: hello@nineteengolfclub.com
  • WhatsApp / phone: 07946 446 848
  • Company registration: [COMPANY NAME AND NUMBER, if applicable]

If you have any questions about this policy or how we handle your data, please contact us using the details above.

What personal data we collect

Depending on how you interact with us, we may collect the following:

  • Booking and enquiry details: your name, email address, preferred date and time, number of people, and any information you include in your message when you use our “Book a Table”, group booking, or lesson enquiry forms.
  • Newsletter details: your email address when you sign up to receive our updates and offers.
  • Communications: the content of any messages you send us by email, WhatsApp, or social media, along with our replies.
  • Golf bookings and memberships: when you book a bay or sign up for a membership through our booking provider, your booking and account details are handled by that provider (see “Third parties we share data with” below). We receive the information we need to provide your booking or membership.
  • Technical and usage data: information collected automatically through cookies and similar technologies when you use our website, such as your IP address, browser type, device information, and how you use the site. See “Cookies” below.

We do not knowingly collect special category data (such as health or biometric information) through our website.

How we use your data and our lawful bases

We only use your personal data where the law allows us to. The lawful bases we rely on are:

  • To respond to your enquiries and manage your bookings. When you complete an enquiry or booking form, we use your details to reply, confirm availability, and arrange your visit. Our lawful basis is our legitimate interests in responding to you and running our business, and/or taking steps at your request before entering into a contract.
  • To provide memberships and golf bookings. Where you take out a membership or book a bay, we use your data to provide and administer that service. Our lawful basis is performance of a contract with you.
  • To send you marketing and our newsletter. Where you have signed up, we use your email address to send you news, events, and offers. Our lawful basis is your consent, which you can withdraw at any time.
  • To meet our legal and accounting obligations. We may process and retain certain data to comply with legal, tax, and regulatory requirements. Our lawful basis is compliance with a legal obligation.
  • To maintain and improve our website and its security. Our lawful basis is our legitimate interests in keeping our site working and secure.

Third parties we share data with

We do not sell your personal data. We share it only with trusted providers who help us run our business, and only where appropriate safeguards are in place. These include:

  • Our booking and membership provider (yourgolfbooking.com), which processes bay bookings and memberships on our behalf. Your use of their platform is also subject to their own privacy policy and terms.
  • Our website hosting and email providers, which store our website and handle our email correspondence.
  • Our newsletter / email marketing provider [PROVIDER NAME], which manages our mailing list and sends our updates.
  • Messaging and social media platforms, such as WhatsApp (Meta) and our social media channels, where you choose to contact us through them.
  • Google, where we use embedded Google Maps and Google Fonts on our website.
  • Professional advisers, regulators, and authorities where we are required to share data by law.

Some of these providers may process data outside the UK. Where they do, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or equivalent approved mechanisms.

Cookies

Our website uses cookies and similar technologies to help the site function, remember your preferences, and understand how the site is used. Some cookies are essential for the site to work. Others, such as analytics and embedded content from Google and social media platforms, are only set with your consent.

You can manage or disable cookies through your browser settings at any time. Please note that disabling some cookies may affect how the website works.

How long we keep your data

We keep your personal data only for as long as we need it:

  • Enquiries and booking requests: typically up to 24 months after your last contact with us, unless they become part of an ongoing customer relationship.
  • Newsletter subscriptions: until you unsubscribe or ask us to remove you.
  • Membership and transaction records: for as long as you are a member and afterwards for any period required by law, such as up to 6 years for accounting and tax purposes.

When we no longer need your data, we securely delete or anonymise it.

Your rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you.
  • Ask us to correct inaccurate or incomplete data.
  • Ask us to delete your data in certain circumstances.
  • Ask us to restrict or object to how we use your data.
  • Request a copy of your data in a portable format.
  • Withdraw your consent at any time, where we rely on consent (for example, to stop receiving our newsletter).

To exercise any of these rights, please contact us at hello@nineteengolfclub.com. We will respond within one month.

Complaints

If you are unhappy with how we have handled your personal data, please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner’s Office (ICO):

  • Website: ico.org.uk
  • Helpline: 0303 123 1113

Children

Our website and services are not directed at children. While families and children are welcome at our venue, we do not knowingly collect personal data from children through our website. If you believe a child has provided us with personal data, please contact us and we will remove it.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically.

If you have any questions about this Privacy Policy, please contact us at hello@nineteengolfclub.com.

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